Your IT,
set up right.
Office, email, cloud and software. Set up once, kept running.
01 · Set up
Right the first time.
- ServiceOffice IT setupLaptops, Wi-Fi, printers, accounts and device management set up properly for a small office.
- ServiceEmail and domain setupYour domain, DNS and business email set up properly, so mail arrives and your domain is hard to spoof.
- ServiceSoftware setupBusiness software installed, configured and connected to your systems, with users and settings documented.
- ServiceERP and CRM implementationAn ERP or CRM configured around your processes, loaded with clean data and adopted by your team.
- ServiceCloud setupA new cloud environment set up securely, with accounts, networks, access and costs organised from the start.
02 · Move
Rehearsed before the switch.
- ServiceCloud migrationYour systems moved to the cloud in planned stages, with a tested way back at every step.
- ServiceData migrationYour records moved from old systems to new ones, cleaned on the way and reconciled before anyone switches over.
- ServiceStack and platform migrationYour database, framework or platform moved to a new stack, rehearsed first and verified row by row.
03 · Run
Watched, backed up, kept current.
- ServiceManaged hostingYour applications hosted and looked after in cloud accounts you own, with patching, backups and costs handled.
- ServiceMaintenance and supportOngoing fixes, updates and small improvements for software already in use, with a clear way to ask for help.
- ServiceBackup and disaster recoveryBackups you have actually restored, and a written plan for getting systems back after a failure or attack.
- ServiceMonitoring and SREMonitoring, alerts and reliability practices that tell you about problems before your users do.
- ServiceSoftware trainingHands-on training for the people who use, run or maintain your software, built around their real daily tasks.
04 · Support
When something breaks
- CriticalA live system is down or data is at risk. Put CRITICAL at the start of the subject.
- HighAn important feature is broken and there is no workaround.
- NormalSomething is wrong but work can continue.
- QuestionHow do I…, can it…, or a change you would like.
Write to help@clockborn.com. The first reply comes within 24 hours, Critical included.